Personal Banking FAQs

Get the most out of our solutions and services

When you have questions, you want answers quickly. We've compiled some of the questions we field most frequently from our customers to speed up the process. If you don't find the information you need, please contact us. We're happy to assist.
How can you guarantee the security of my banking information?

We have extremely high criteria to guarantee the security of your banking information online. A few of these are listed below:

  • Your banking information never travels the Internet without encryption protection
  • Log-in sessions have a time-out limit and after the limit is reached you are required to log-in again
  • PIN guessing is deterred and reported
  • Multi-factor authentication provides an additional layer of security

Internet security is not a once-and-for-all task. We are constantly developing and implementing security enhancements to ensure the integrity of our Online Banking system.

Can I use Online Banking if I only have a CD, Loan, Checking or Savings Account?

Yes. If you have any Golden State Bank account—CD, Loan, Savings, or a Checking product—you can get Online Banking at no cost. Please note, a checking account is required to use our bill payment service.

How can I add or delete an account from Online Banking?

For assistance contact your local Branch.

Glendale 818-254-1052

Upland 909-981-8000

How can I reset my Online Banking Account password (not Bill Payment)?

For assistance contact your local Branch.

Glendale 818-254-1052

Upland 909-981-8000

You can also enable the password reset option to allow you to reset your password.

What do I need to gain access to Online Banking?

To get started, you may either self enroll by clicking on the link below, which will open a new page. You may also contact your local Branch:

Glendale 818-254-1052

Upland 909-981-8000

If you have already signed up, you may access the system by entering the ID and Password that you were given when you signed up for this service.

What does Online Banking and Bill Payment Services cost?

Online Banking and Bill Payment Services are provided at no cost to all customers.

What services are offered through Online Banking?

  • Unlimited in the number and type of accounts to access
  • Transfer funds between all checking and savings accounts
  • Transaction history on all deposit and loan accounts
  • Check Imaging with front and back images on all cancelled checks
  • Obtain account information on your Checking, Savings, CD’s, and Loan
  • Stop payment on checks drawn on your checking account (stop payment fees may apply)
  • Bill Payment Option—access the designated checking account to pay bills
  • Bank to Bank Transfers

Will Online Banking be available to me all the time?

It will be available virtually anytime, day or night, 7 days a week. However, there may be times when it is temporarily unavailable due to nightly processing updates, regular maintenance, or technical difficulties.
Are there any merchants that I cannot pay through the bill payment service?

Yes. Bill payment services are limited to locations in the United States, Puerto Rico, US Virgin Islands, Guam and US Military in the Americas, US and Pacific.

Can I use Bill Payment if I live outside the U.S.?

Yes, however, payments can only be made to locations in the United States.

Can I have multiple payments to the same payee on the same day?

Yes. You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.

Is there any minimum and maximum payment amount?

No. There is no minimum amount. The maximum amount is limited to the available balance in your account.

What happens if I have a scheduled payment that falls over a weekend or holiday?

Scheduled payments that fall over a weekend will be processed on the day you select.

When will the money be taken out of my account for Bill Payments?

Your account will be debited on the day the payment is scheduled if the payment is sent electronically. If the payment is made by check, the funds will be debited when the check clears your account, just like any check you would write. To ensure adequate funds are available in your account, it is a good practice to have the funds in your account on the scheduled payment date.

Will the memo field that I fill out when setting up a payment be passed on to the merchant?

No. The memo field is for your personal records; however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check.

Who do I call if I have problems with Bill Payment?

For assistance contact your local Branch.

Glendale 818-254-1052

Upland 909-981-8000