Business Banking FAQs

Access the answers you need to take care of business

If you don't find the information you want, please contact us. We're always ready to assist.

How can you guarantee the security of my banking information?

We have extremely high criteria to guarantee the security of your banking information online. A few of these are listed below:

  • Your banking information never travels the Internet without encryption protection
  • Log-in sessions have a time-out limit and after the limit is reached you are required to log-in again
  • PIN guessing is deterred and reported

Internet security is not a once-and-for-all task. We are constantly developing and implementing security enhancements to ensure the integrity of our Internet Banking system.

Can I use Online Banking if I only have a CD, Loan, Checking or Savings Account?

Yes. If you have any Golden State Bank account—CD, Loan, Savings, or a Checking product—you can get Online Banking at no cost. You must have a checking account to use Bill Payment.

How can I add or delete an account from Online Banking?

For assistance contact your local Branch.

Glendale 818-254-1052

Upland 909-981-8000

How can I reset my Online Banking Account password (not Bill Payment)?

For assistance contact your local Branch.

Glendale 818-254-1052

Upland 909-981-8000

What do I need to gain access to Online Banking?

For assistance contact your local Branch.

Glendale 818-254-1052

Upland 909-981-8000

What does Online Banking cost?

Online Banking and Bill Payment Services are provided at no cost to all customers.

What services are offered through Online Banking?

  • Mobile Deposit
  • No limitation on the number and type of accounts to access
  • Transfer funds between all checking and savings accounts
  • Transaction history on all deposit and loan accounts
  • Check Imaging with front and back images on all cancelled checks
  • Obtain account information on your Checking, Savings, CD’s, and Loan
  • Stop payment on checks drawn on your checking account (stop payment fees may apply)
  • Download “real time” transactions
  • Bill Payment Option—access the designated checking account to pay bills

Will Online Banking be available to me all the time?

Online Banking will be available, day or night, 7 days a week. However, there may be times when it is temporarily unavailable due to nightly processing updates, regular maintenance, or technical difficulties.

Are there any merchants that I cannot pay through the bill payment service?

Yes. Bill payment is limited to locations in the United States, Puerto Rico, US Virgin Islands, Guam and US Military in the Americas, US and Pacific.

Can I use Bill Payment if I live outside the U.S.?

Yes, however, payments can only be made to locations in the United States.

Can I have multiple payments to the same payee on the same day?

Yes. You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.

What happens if I have a scheduled payment that falls over a weekend or holiday?

Scheduled payments that fall over a weekend will be processed on Friday evening prior to the weekend. Any new payments that are scheduled during the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the business day before the holiday as chosen.

When will the money be taken out of my account for Bill Payments?

Your account will be debited on the day the payment is scheduled if the payment is sent electronically. If the payment is made by check, the funds will be debited when the check clears your account, just like any check you would write. To ensure adequate funds are available in your account, it is a good practice to have the funds in your account on the scheduled payment date.

Will the memo field that I fill out when setting up a payment be passed on to the merchant?

No. The memo field is for your personal records; however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check.

Who do I call if I have problems with Bill Payment?

For assistance contact your local Branch.

Glendale 818-254-1052

Upland 909-981-8000