Business Banking FAQs
Online Banking FAQs
How can you guarantee the security of my banking information?
We have extremely high criteria to guarantee the security of your banking information online. A few of these are listed below:
- Your banking information never travels the Internet without encryption protection
- Log-in sessions have a time-out limit and after the limit is reached you are required to log-in again
- PIN guessing is deterred and reported
Internet security is not a once-and-for-all task. We are constantly developing and implementing security enhancements to ensure the integrity of our Internet Banking system.
Can I use Internet Banking if I only have a CD, Loan, or Savings Account?
How can I add or delete an account from Internet Banking?
You may do so by contacting a Client Service Representative at the bank.
How can I reset my Internet Banking Account password (not Bill Payment)?
What do I need to gain access to Internet Banking?
If you have already signed up, you may access the system by entering the ID and Password that you were given when you signed up for this service.
You may also verify the security level the browser is using by clicking Test Browser at the top of the page.
What does Internet Banking cost?
What services are offered through Internet Banking?
- Unlimited in the number and type of accounts to access
- Transfer funds between all checking and savings accounts (regulatory limitations may apply)
- Transaction history on all deposit and loan accounts
- Check Imaging with front and back images on all cancelled checks
- Obtain account information on your Checking, Savings, CD’s, and Loan
- Stop payment on checks drawn on your checking account (stop payment charges may apply)
- Download “real time” transactions
- Bill Payment Option—access the designated checking account to pay bills
- Bank to Bank Transfers
Will Internet Banking be available to me all the time?
Bill Pay FAQs
Are there any merchants that I cannot pay through the bill payment service?
Yes. Bill payment is limited to locations in the United States, Puerto Rico, US Virgin Islands, Guam and US Military in the Americas, US and Pacific.
Can I have multiple payments to the same payee on the same day?
Can I set up recurring payments?
Can I use Bill Payment if I live outside the U.S.?
How do I know if a merchant is electronic or check?
How far in advance can I schedule payments?
How far in advance should I set up a payment to ensure it is paid on time?
How many payees may I set up?
Is there any minimum and maximum payment amount?
What does the "status" field indicate on the PAYMENT HISTORY PAGE?
Status and Definitions
Payment Pending - The payment has been processed, but not yet sent
Payment Processed - The payment has been processed and sent
Hold - The payment has a research request on it and has not been processed
Stopped - You have requested the payment to be stopped. It cannot be processed again
What happens if I have a scheduled payment that falls over a weekend or holiday?
Scheduled payments that fall over a weekend will be processed on Friday evening prior to the weekend. Any new payments that are scheduled during the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the business day before the holiday.
When will the money be taken out of my account for Bill Payments?
Your account will be debited on the day the payment is scheduled if the payment is sent electronically. If the payment is made by check, the funds will be debited when the check clears your account, just like any check you would write. To ensure adequate funds are available in your account, it is a good practice to have the funds in your account on the scheduled payment date.
Will the memo field that I fill out when setting up a payment be passed on to the merchant?
No. The memo field is for your personal records; however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check.
Who do I call if I have problems with Bill Payment?
Domestic Wire Instructions. Click here for form
If you would like to initiate a transfer please contact any of our associates by calling one of our branches.
International Wire Instructions.
If you would like to initiate an International transfer please contact any of our associates by calling one of our branches.